OLDWICK, N.J.–(BUSINESS WIRE)–Viewers can access highlights from an AM Best Webinar sponsored by LexisNexis Risk to learn about using customer centric technology and innovation to support the desire to drive improved customer experience and protect your bottom line.

Panelists include:

Jeremy Stafford, Senior Director Commercial Insurance, LexisNexis Risk Solutions
Lerk-Ling Chang, Vice President, Market Development and Strategy, Guidewire
Kedar Kamalapurkar, Senior Manager, Deloitte

The video-based interactive presentation is available here. The webinar was compiled into the following stand-alone segments:

For Many Insurers, the Shutdowns Accelerated Needed Transformation
In a Virtual World, the Value is Always Evolving
The Forces That Affected Insurers Changed Life for Their Commercial Insureds
Change in Commercial Coverage is Grounded in Data, Customer Expectations, Distribution
The Digital Bar Has Been Raised and Will Stay Raised
As Markets Shift, Insurers and Brokers Face New Expectations, Competitors
New Commercial Business Models are Direct, Embrace Ecosystems
Commercial Distribution is Moving Closer to the Front Line
Innovating in Commercial Insurance Means Identifying, Understanding Customer Needs
Don’t Overwork the Small-Business Insured
Building New Commercial Insurance Products Takes Creativity, Technology, Experimentation
Insurers Must Earn Their Place in the New World of Ecosystems and Platforms

The complete video replay for this event is also available now.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit

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